The Debt Will Be Collected

Today I received a letter from a collection agency informing me that they had assumed a debt from my timeshare resort for an overdue maintenance fee. A hefty collection fee was now due as well.
This past summer I moved across the continent from Massachusetts to California. I had done my best to assure that monthly and annual service providers had my new address, but I was not surprised that I had overlooked the fee for the timeshare, payable every other year. I was surprised, however, not to have received any notice prior to the letter from the collection agency. I called the timeshare office, and the accountant to whom I was referred insisted that a total of five earlier notices had been sent to me before the collection agency was utilized, responding to my plea for leniency by saying that it was my responsibility to have made certain that they had my new address. I was bewildered as I hung up. With just such a circumstance in mind I had arranged for all of my first class mail to be forwarded by a reliable associate. Then, suddenly, I understood. The mailed notices from the resort were not first class mailings - they were post cards. No one would think to forward postcards with images of beach sands and hotels which must have appeared to be advertisements. Then I realized that the time share resort must have known this - I could not have been the first - yet they never sent a single (more expensive) first class notice letter that could have a chance of being received. The institution took no responsibility beyond what it perceived to be its immediate best interests.

The resort demonstrated a lack of leadership with its own most important constituents, its owners.

This year, the United States Congress has acted in a similar way to my time share resort. The divisions that have stalled or disfigured the passage of legislature critical to the health and welfare of the American people did not arise from the interests of the people, but from lobbies, the corporate world, and pressures of partisanship. In short, from self interest. And the global collection agency is on its way.

When considering leadership skills, the capability to resolve ethical dilemmas in a constructive, ends-based manner is essential, particularly for anyone who accepts responsibility for a constituency. That is, the leader must be capable of processing decisions to the benefit of the greatest number. The consequences of such decision making determine its moral rightness. There is a tendency among public officials to rationalize their processing in terms of rule-based thinking, that is, selecting and utilizing a rule that can be applied anywhere. The consequences do not matter in that case - it is the rule itself, and its underlying precept, that is paramount. Where right vs. right decision making is concerned, many leaders satisfy themselves with having arrived at this juncture and are then unable or not courageous enough to rise beyond that point and to assume this next dimension of ethical decision making, ends-based thinking. When too few leaders manifest this capability, the affairs of an entire nation must be subjugated to the short-comings of individuals.

Technology Angst

One week ago, I was attending the Learning & the Brain conference in San Francisco, eagerly consuming every new nugget of neuroscience data applicable to education in general and teaching leadership and life skills in particular. This was my fifth year attending the conference, but there were two significant differences: it was my first time attending the west coast edition of the conference and I was to present my leadership curriculum development process in the poster session. My poster, entitled "The Development of a Brain Compatible, Scientifically Attuned Leadership/Life Skills curriculum", straddled a table shared by seven other posters entered by college professors, learning specialists, and educational business leaders from across the U.S., Canada, and Israel. The mission of the Leadership & the Brain conference is to bring educators together (in this case, all across the U.S. and from 14 countries) with brain scientists and researchers to share the often startling and always rapidly evolving data stream from new knowledge about brain development and processing, with a goal of enhancing educational practices and providing a practical synthesis and utility for the research. But the unstated theme might well be "technology in action", as we witnessed the utilization of state of the art technology for the research, the presentations, and even for teaching. Multiple projectors driven by multiple computers displayed digital movies, animated charts, and screens from second and even third party computers on distant university networks and the web. One session I attended was presented by a grade school teacher who showed how she contacts her students with advertisements in the form of digital, home-edited films before each upcoming upcoming class, piquing their curiosity and establishing a constructive mindset, a technique she shared with us by utilizing several web sites and many ethernet software locations. It was all wonderful, accessible, and useful.
One day ago, my wife's computer suddenly displayed a note saying that it wasn't well and asked to be excused. It then shut down for good.
One hour ago, my computer, the only other household computer, decided to create a vertical band on the display which obscured the exact area where instructions and choices are offered, not to speak of a quarter of the useful screen, rendering it unusable. And so I write this piece by hand.
My personal crisis, relevant in the moment only to me yet so very critical to me in terms of my daily ritual, livelihood, and state of mind, has caused me to reflect upon the vulnerability of a society so completely dependent upon technology for, well, virtually everything: business, pleasure, communication, progress, and personal and community welfare. We have seen the effects of total trust in the 'house of cards' constructs during the recent fall of the financial establishment. Is it then so preposterous to feel angst in regard to a system that relies upon decaying satellites in orbit around the earth and thin strands of cable stretched along the earth's surface and ocean floor, and towers standing atop the high hills, to be our senses and intelligence? When my computer stopped, so did my brain. I had gone paperless some time ago, and now I found myself unable to devise strategies to continue to function. All of my financial reports and bills, telephone and address books, shopping lists, writing projects, client contacts, even my amusements, were now locked away in an inaccessible computer. It required some time for me to locate a pen and a pad of paper to begin writing this article, by so doing demonstrating pure faith that I would have my computers up and running soon to publish it.
According to scientists who study these matters, we have been most fortunate that the past 120,000 years has been a time of relative climatic calm, a period conducive to gradually building our current infrastructure, launching our satellites, and stringing our wires, but a period that, in the scheme of things, is actually comparatively short. That this very habitable period might well come to an end should not surprise us, given that in earthly climate history such a period is quite unusual.
And so I consider that it is very possible that in the not too distant future we may find ourselves, as I do now, trying to remember where we left our pencils and our paper as we rediscover how we managed to do things "back when". At that future time, I will modestly stake the life skills and leadership qualities illustrated on my poster against all of the advanced technology on display around me. Because if you can't plug it in, it doesn't exist.